Advantech IPC-623 Series Manual de usuario descargar pdf (Pagina 4)

IPC-623 User Manual iv

If you think you have a defective product, follow these steps:

Step 1.Collect all the information about the problem encountered. (For

example, model no. of the product, CPU speed, Advantech prod-

ucts used, other hardware and software used, etc.) Note anything

abnormal and list any on-screen messages you get when the prob-

lem occurs.

Step 2.Call your dealer and describe the problem. Please have your man-

ual, product, and any helpful information readily available.

Step 3. If your product is diagnosed as defective, obtain an RMA (return

material authorization) number from your dealer. This allows us to

process your return more quickly.

Step 4. Carefully pack the defective product, a fully-completed Repair

and Replacement Order Card and a photocopy proof of purchase

date in a shippable container. A product returned without proof of

the purchase date is not eligible for warranty service.

Step 5.Write the RMA number visibly on the outside of the package and

ship it prepaid to your dealer.

Initial Inspection

Before you installing your backplane, please make sure that the following

materials have been shipped:

• IPC-623 Chassis

• User Manual

• Warranty Card

• Accessory box with a pack of screws (for fixing backplane, disk drives

and ear handles), a pair of keys, 20 pcs of rubber cushions, four pcs of

shorter rubber cushions for fixing full-length CPU card, two ear han-

dles, 2 spare filters and three 4-pin power wires inside.

If any of these items are missing or damaged, contact your distributor or

sales representative immediately. We have carefully inspected the IPC-

623 mechanically and electrically before shipment. It should be free of

marks and scratches and in perfect working order upon receipt. As you

unpack the IPC-623, check it for signs of shipping damage. If it is dam-

aged or it fails to meet the specifications, notify our service department or

your local sales representative immediately. Also notify the carrier.

Retain the shipping carton and packing material for inspection by the car-

rier. After inspection, we will make arrangements to repair or replace the

unit.

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Advantech IPC-623 Series Manual de usuario Pagina 4